Privacy Policy

1. Who we are

Fair Go IT is a website operated by Fair Go IT Pty Ltd (ABN 33 690 199 332), headquartered in Brisbane, Australia, offering technology consulting services. This policy explains — in plain English — how we handle your information under:

the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as amended by the Privacy and Other Legislation Amendment Act 2024
other laws that may apply where you live, including the EU/UK GDPR, the California Consumer Privacy Act (CCPA) and similar rules worldwide.

Need help or have questions? Email us at privacy@fair.go.it — we’re real humans and happy to explain anything in this policy.

2. Scope

This policy applies to anyone who:

browses Fair Go IT without signing in (anonymous users)
submits an enquiry or interacts with our website (users)

3. What we collect and why

We collect the following data for the stated purposes:

Email address to respond to contact requests submitted via the Contact and Booking forms
Contact name, contact phone number, business name, business address, business tax registration (ABN) for contact and invoicing purposes
Device and network logging data - browser, OS, rough location (city-level), IP address - to keep the website running safely & efficiently

4. How we use your information

We never use your data to sell ad profiles or share identifiable data with third-party marketers.

We use the information we collect to:

run, maintain and personalise the website
send service emails
send optional marketing updates or tips (you can unsubscribe any time)
conduct aggregated, de-identified analytics to improve our services
comply with laws, prevent fraud and enforce our Terms of Service.

5. Legal grounds for processing

Region	Legal grounds for processing your data
Australia	Reasonably necessary to provide the service (APP 3)
EU / UK GDPR	Art. 6 (1)(b) “contract”; Art. 6 (1)(f) “legitimate interests”; consent for marketing
California	We do not sell personal information

Each provider uses your data only for the purpose we specify and maintains appropriate privacy safeguards.

Provider	Purpose
Azure	Website hosting and infrastructure
Xero	Invoicing
Google Workspace	Email, productivity and collaboration
Microsoft 365	Email, productivity and collaboration
zcal	Bookings
Cloudflare	DNS and network security

7. Security

TLS 1.3 encryption in transit and AES-256 encryption at rest
Monthly privacy & security training for staff
Continuous monitoring & logging of website traffic and systems
Data breaches — If a breach is likely to cause serious harm we will notify affected users (and regulatory authorities where relevant) within 72 hours.

8. Data retention & deletion

We retain users data only as long as needed for the purposes in this policy. You are in control of your data and can request deletion at any time. This process begins a purge of all personal data within 30 days, including back-ups, except where law requires longer retention (e.g. billing records).

9. Your choices & rights

You can manage your rights as follows:

For corrections, email privacy@fair.go.it
For deletion, email privacy@fair.go.it
For marketing opt-out, unsubscribe via the link in the email footer

If we can’t resolve an issue, you may complain to the Office of the Australian Information Commissioner or your local data-protection authority.

10. Changes to this policy

We may update this policy for legal, technical or business reasons. When we do we will:

post the new version here; and
notify registered users at least 14 days before changes take effect (or sooner if required by law).

11. Governing law & jurisdiction

These terms are governed by the laws of Queensland, Australia. By using Fair Go IT website and services, you agree that any dispute will be subject to the non-exclusive jurisdiction of the courts of Queensland, Australia.

12. Contact us

For further details about our privacy policy, please email privacy@fair.go.it.