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Frequently Asked Questions

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1.What is Fair Go IT?

Fair Go IT is an independent technology consulting services company that helps people and organisations build a healthier relationship with their IT. We cut through complexity, solve problems and deliver practical innovative solutions.

2.Why was Fair Go IT founded?

Fair Go IT was founded in 2025 by Mark Rothfield, MACS (Snr) CP, a perpetually curious technologist with over 25 years experience developing and delivering IT professional services for a diverse range of global clients. We address gaps in the technology consulting market, aligning our expertise with your needs by focusing upon the following core services:

3.Who does Fair Go IT work with?

Clients: Fair Go IT works with clients of all sizes - from enterprises and midsize businesses, to small and micro businesses and individuals. The team has experience across the full spectrum of IT. That broad perspective helps us understand client challenges from every angle.

Partners: For clients requiring services outside our core focus areas, we collaborate with reliable, trusted IT practitioners within our partner network.

Vendors: While we have deep expertise in Microsoft 365, Azure and Power Platform, we are vendor agnostic. We do not resell licenses or receive commissions. We only favour the technologies that objectively address client needs.

4.Which values guide Fair Go IT?

The company is built on four values:

  • Focus: we give you our undivided attention
  • Align: we invest time to define what success looks like for you
  • Innovate: we design and deliver the optimal solution for your needs
  • Resolve: we never quit until your challenges have been met

These principles shape every engagement, for outcomes that are practical, sustainable and awesome.

5.How is Fair Go IT different?

We are independent and vendor-agnostic. There are no commissions, no hidden mark-ups and no sales pressure to buy products you don’t need. You will receive clear advice, fair pricing and solutions tailored to your unique needs. We recognise the value of time - both yours and ours - and will not waste it or overcharge for it.

We do not seek recurring revenue from our consulting clients. We recognise the value that dedicated IT managed service providers deliver to their clients in return for their recurring subscription. Our model is to complement your existing arrangements through projects which deliver real and lasting value. By paying it forward through the relationships we build, we aim to become your long term trusted technology advisor and your first call when tackling a tricky challenge or launching a new initiative.

6.Where does Fair Go IT operate?

We are a remote-first company with headquarters in Brisbane, Australia. Our staff and associates are located across Australia, Asia Pacific, Europe and North America. Our core team is supplemented as needed by a roster of fully vetted, highly skilled specialists.

7.When can you get started with Fair Go IT?

Getting started is simple: reach out through the contact form for a free, no-obligation chat. We will offer a rapid initial assessment and confirm whether we are the right fit. If not, we will point you toward the best alternative.

8.What does a Fair Go IT project look like?

No project is too long or too short. In general, projects typically follow this outline:

  1. We start with a free, no obligation, initial consultation to discover more about you and your needs.
  2. Next we will align our understanding via a summary and outline an action plan.
  3. After refining this together, we draft an estimate for the cost and expected timeline.
  4. Upon agreement, we commence the work and collaborate closely with you to ensure we stay on track throughout.
  5. Any risks, issues, delays or scope changes will be flagged early for everyone’s benefit, maintaining transparent communication and status reporting throughout the process.
  6. After testing, sign off and production deployment, we don’t rush out of the door!
  7. We always assure a smooth production transition and fully documented project handover to your internal IT team or chosen third party service provider.
  8. Like you, we are keen to continuously improve, so we will have a review session to learn “what went well” and “even better if” so we can work even more effectively next time.

After the handover, we do not commit to performing everyday operational activities once the project has successfully concluded. Instead, we can happily recommend from our network of reputable and reliable practitioners who specialise in providing ongoing IT management services.

We aim to exceed expectations and delight clients with our performance. Reviews and recommendations are always appreciated. If you would consider working together again in the future, we may request a reference or testimonial. It is important to note that this is entirely voluntary and at your full discretion, with no expectation on our part.